What to Expect

If your pet is having an emergency or requires immediate veterinary care, the most important thing to remember is to stay calm. If you need immediate assistance or instructions for transporting your pet, call us at 713.693.1111. You may also call to let us know you are on your way so that we can assist you from your car upon arrival.

UPDATE: Due circumstances related to COVID-19, our emergency intake hours have temporarily changed. Patients will only be admitted to the ER between the hours of 7:00 AM and 10:00 PM, 7 days per week. If your pet is experiencing an emergency outside of those hours, please proceed to the nearest emergency hospital. We apologize for the inconvenience and look forward to resuming 24/7 emergency intake hours soon.

Here are some helpful tips in the case of an emergency:

• Do not administer any medications without consulting a veterinarian first.
• If possible, muzzle your pet if they are painful or injured. Even the most non-aggressive pets may bite when in pain or injured. A muzzle can be created by wrapping a shoelace or leash around the pet’s mouth. Fasten the leash tight enough to prevent biting while still allowing your pet to breath and rest comfortably.
• If your pet has suffered a traumatic injury to his/her back, it is recommended to transport your pet on a backboard to prevent further injury. Your pet can be secured to a firm flat board (piece of wood) with tape or straps.

Your pet may be experiencing an emergency if they are exhibiting one of the following symptoms:

• Disorientation
• Collapse episodes
• Uncoordinated walking
• Difficulty breathing
• Persistent pain
• Pale gums
• Straining to urinate with little to no urine production
• Limping
• Excessive lethargy
• Vomiting
• Diarrhea
• Excessive panting

If your pet is experiencing other symptoms, please contact a veterinarian to determine if emergency care is required.