Pharmacy Hours: Monday-Friday 8:30 am-6:00 pm; Saturday 8:00 am-2:00 pm
Below you’ll find answers to frequently asked questions.
If you are experiencing an emergency with your pet and your family veterinarian is not available, you are welcome to come to our 1030 Wirt Road location 24 hours a day 365 days a year. One of our emergency doctors will triage your pet and quickly determine the best course of care.
After you check in with the receptionist, the doctor and their technician, will meet with you and your pet to perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition. The doctor may also perform additional examinations or diagnostics in one of our diagnostic areas.
At this point, our team will put together an assessment of your pet’s treatment options, plans and costs. The doctor and technicians will discuss this assessment with you, and together you will agree to a treatment plan for your pet.
Patients are referred to GCVS by their family veterinarian. Typically your veterinarian will call or send us information collected on a referral form. The form will give us a brief history and describe your pet’s problem, as well as identify the appropriate specialty department to see your pet. Once your family veterinarian has made a referral, please call 713-341-9520 for Neurology, and Avian & Exotics departments or 713-693-1111 for all other departments. You can also email us at firstname.lastname@example.org.
For clients with non-emergency questions or concerns please call us at 713-693-1111.
Or you can always email email@example.com.
Prior to scheduling an appointment with a specialist, you must be referred by your veterinarian.* Typically, your family veterinarian will call us to go over your pet’s medical information. Then, either you or your vet will schedule an appointment to see one of our doctors. If you are experiencing an emergency with your pet and your family veterinarian is not available, you may come directly to our 3800 Southwest Freeway location 24 hours a day 365 days a year.
*Avian/Exotics department serves as primary care for these species and do not need a referral to be seen. Please visit the Avian/Exotics page for more information.
A veterinary specialist has typically completed 4 additional years of specialty training. This includes a 1-year internship and a 3-year residency program in a particular practice area, i.e. Internal Medicine, Dermatology, Oncology, etc. To become board-certified, these candidates must also pass rigorous training and testing requirements. Graduates are called Diplomates.