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Department Information – Avian & Exotics

Appointments

To schedule appointments, please call 713-693-1111. You can also email us at info@gcvs.com or exotics@gcvs.com.

Please fill out the Client Information and Patient Information forms prior to your appointment to minimize your wait time at the clinic.  Please make sure to list your regular veterinarian (if applicable) so that we can request your pet’s medical record so we can properly prepare for your pet’s visit.

Drop off appointments

Drop off appointments must be pre-approved by our department and are reserved for existing patients only. If your pet is being dropped off for a procedure, your pet should be dropped off between 7:30 and 8:30 am unless otherwise pre-arranged.  When dropping off your pet, please fill out the Patient Information Form.  Please fill in why your pet is being dropped off for the day and list any specific concerns you would like for us to address. Make sure to list all medications your pet is taking and if you are leaving food and/or medication for us to administer during their stay. It is imperative that you leave a phone number and/or email address where we can reach you to discuss your pet’s case. In some cases, some patients are hospitalized at least one night following a procedure in order to be monitored for progress. Client/patient services staff member will admit your pet the morning of surgery. If you have additional questions for the doctor, please let us know prior to admission.

Procedural Updates

We will make every effort to contact you after a procedure. In some cases, our staff members may call you first with an update. It is important to note that even though your pet will be admitted in the morning, it does not necessarily mean that their procedure will be performed in the morning. The morning admission time allows the doctors and staff to prepare for your pet’s needs. The staff at Gulf Coast Veterinary Specialists is here not only to provide patient care, but also to act as a liaison between you, your pet, and the doctor. Please let them know if you have questions or concerns so they can help. We are a 24-hour patient care facility.

Daily Updates

We understand the anxiety that comes with having a pet hospitalized. Our staff members provide daily updates after 10:00 am, which allows time for the doctor to evaluate your pet’s progress and review his/her lab work. Given our desire to focus our efforts on patient care, after-hours updates are typically only on an as-needed basis

Discharges

One of our staff members will contact you to set up a pick up time when your pet is ready to go home. Discharges are to be completed by 5:30 pm Monday through Friday. A client service staff member or doctor will go over any discharge instructions with you and address any questions you may have. If a recheck appointment is needed, we recommend scheduling the appointment before leaving. Please do not hesitate to call or email with questions or concerns. Additionally, we welcome your comments and suggestions on how we can improve our care for you and your pet.

Telephone Calls

Hospital telephone hours are:

  • Monday – Friday, 8:00 am – 6:00 pm
  • All after-hours phone calls are directed to our urgent care line.

Please Note: Due to the high volume of calls that our doctors receive, many calls are returned after the hospital closes. For this reason, please leave the daytime and evening telephone numbers where you may be reached. The doctors may have their trained technicians handle some calls in order to get back to you in the shortest possible time. It is very helpful to us if we only communicate with one family member.

Visitation

We know how difficult it is for you to leave your pet if hospitalization is required. If your pet needs to stay in the hospital for more than two (2) days, you are welcome to schedule a visit. Visitation must be scheduled in advance. Special arrangements may be made for critically ill patients. Please keep in mind that some pets become very excited or disappointed after you leave. For this reason, visiting is not necessarily the best thing for your pet, but your doctor will be happy to discuss this with you.

Emergencies

Our Avian & Exotics department sees emergencies through the day during business hours as well as provides an after-hours on-call emergency service specifically for exotic pets through our emergency clinic. Please be aware that the on-call exotics doctor is not in the building after business hours, so it is advisable to call first before heading in to minimize any delay in getting your pet treated.