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Emergency & Critical Care Supervisor

Reporting to the Hospital Administrator, it is the responsibility of the Emergency and Critical Care Supervisor to be a positive role model for all Emergency and Critical Care staff, while overseeing all aspects of patient care for the Emergency and Critical Care department across day, evening, and overnight shifts.  The Emergency and Critical Care Supervisor will co-manage employee schedules; perform employee coaching and development, and delegate duties and responsibilities to the departments’ staff. The Emergency and Critical Care Supervisor must possess outstanding communication skills, both verbal and written, and be able to interact professionally with a wide range of coworkers as well as clients regardless of the situation.  The Emergency and Critical Care Supervisor must have a strong working knowledge of the day-to-day department operations, advanced patient care, and a desire to provide excellent client service. This position requires a dependable, high-energy person with a can do attitude and an outstanding work ethic. GCVS supervisors must possess the ability to work any shift and/or respond in after hour situations as needed including nights, weekends, and holidays. Essential Duties and Responsibilities:
  • Staff Development and Management
    • Be a positive role model for all employees
    • Perform daily staff huddles for brief day to day updates and goal refreshers
    • Perform weekly/monthly one on ones with each staff member
    • Document/track individual employee performance
    • Write and perform annual performance appraisals
    • Coaching and Development including training and mentoring.
    • Perform progressive discipline for employees.
  • Scheduling
    • Create and monitor schedule coverage for all areas of the department
    • Determine alternative forms of coverage for employee vacation, sick days, holidays, etc.
    • Monitor employee attendance and punctuality
  • Operations Development
    • Be able to perform all positions you manage.
    • Review current protocols and procedures periodically and adjust as needed.
    • Create new protocols and procedures as needed
    • Create and maintain an operations manual for your department
    • Work collaboratively and communicate cross functionally with other department supervisors, and staff.
  • Recruiting, Interviewing, and Hiring
    • Place ads for available positions
    • Review applications as they are received and contact qualified applicants
    • Perform phone and in person interviews
    • Set up and monitor working interviews
    • Selection of the most qualified candidates and use internal processes to facilitate onboarding.
  • Training
    • Implement and maintain a consistent training program for all new employees
    • Act as a mentor for all new employees
    • Evaluate current skill sets and determine continuing education needs for current employees.
  • Document Management and Administrative Duties
    • Keep all GCVS forms up to date as needed
    • Development of new forms and modalities as needed
    • Maintain reports of all employee meetings
    • Review and possibly revise area job descriptions annually
    • Review and revise all area goals and objectives as needed
    • Review and reconciliation of invoices for accuracy.
    • Approval of invoices in company payables system.
    • Maintain accurate controls of all medications and supplies at department point of use.
    • Participate in quarterly inventory counts.
    • Working knowledge of administrative and clerical procedures, Microsoft Office Suite of Products (Word, Excel, Outlook etc.), maintain medical records and files, dictation and transcription, communicating via email, and the use of computer programs to manage and maintain client and patient information.
    • Using social perceptiveness to gauge others reactions and understand why they react as they do.  Ability to modify approach as appropriate.
Gulf Coast Veterinary Specialists operates similarly to a human hospital.  GCVS respects the privacy of our patients, staff, and clients. Do not discuss client, staff or patient information/medical conditions, proprietary information, or confidential information or situations that arise with anyone outside of the hospital.  Any concerns in any of these areas should be discussed with the Hospital Administrator.

 Education/Certifications and Experience: A High School diploma is required, an Associate’s degree (A. A.) or Bachelors is preferred; related experience and/or training; or equivalent combination of education / experience may be substituted. LVT certification is required. A minimum of 3 years of recent direct patient care in an advanced setting is required. Some management experience is strongly preferred.

Qualifications: The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •  Controls over Work: Department supervisors are expected to be self-starters who use initiative, can work independently, and without direct supervision while completing all assigned tasks.
  • Professional Appearance: All doctors and staff are required to maintain a professional appearance at all times. This includes covering of non-standard hair color, visible tattoos, or visible piercing except for standard-size ear piercing. Hoop jewelry, ear lobe extenders, and tongue piercings are prohibited for personal safety. Department supervisors are required to adhere to company dress codes at all times.
  • Language Skills: Ability to read and interpret documents such as medical documents, safety rules, operating and maintenance instructions, and procedure manuals and logs.  Ability to write routine correspondence.  Ability to speak effectively to clients, doctors, and coworkers while delivering medically oriented information. Ability to handle misdirected negative emotion and behavior. Supportive and encouraging attitude towards clients, patients, and coworkers. A writing sample may be required.
  • Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals. Ability to perform medical math, including dosage calculations. Ability to compute proper drug dosages, administration amounts, and total patient vitals when taken on six, 10 or 15 second increments. A math test may be required.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatical form. Ability to differentiate between major and minor issues as they relate to service, accuracy, and the care of clients and patients. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize potentially dangerous situations (both seen and unseen) and respond quickly and appropriately.
  • Teamwork: Ability to work collaboratively with coworkers to accomplish a common goal while maintaining your personal accountability for individual tasks; and maintaining constructive working relationships with others. Ability to use service orientation to look for ways to assist other staff members while prioritizing your time and duties to maintain practice efficiency and level of service provided to clients/patients.
  • Continuing Education: Supervisors are encouraged to attend on-going training and seminars and successfully complete continued education to advance their knowledge of veterinary medicine, organizational/employee management, and client service. Additional training or educational work may be required in some circumstances including unscheduled or after hours sessions. Financial assistance may be available.

Jan 1