• How do I refill my pet’s prescriptions/food orders from GCVS?

    Please call 713.693.1111 to speak with the appropriate department and technicians. Refill requests may be made over the phone, or the appropriate refill request form may be submitted online.

  • How long will it take for my request to be filled?

    We ask that you please allow 24 hours for your refills to insure they are filled appropriately and we have your items in stock. If you require more immediate assistance we will be happy to accommodate you to the best of our ability. If you require a refill in less than 24 hours, please contact our pharmacy at 713-693-1111.

  • How will I be notified my request is ready?

    You will be contacted by phone when your prescription is ready or if there are any questions regarding your refill.

  • Can I return unused medications?

    Due to regulatory constraints, we cannot issue a refund on any unused medications once they have left our facility. If needed, we are happy to dispose of any unused medications for you.

  • Can I return unused food?

    Yes, we are happy to issue you a credit for the return of any un-opened food products purchased from GCVS.

  • Can I have medications prescribed by a non-GCVS doctor filled by GCVS?

    Unfortunately, we cannot fill prescriptions issued by non-GCVS veterinarians. If your family veterinarian would like to prescribe a medication that they do not commonly stock,  please have them contact your pet’s GCVS doctor to see if GCVS can assist in filling the prescription.

  • Can I fill my pet’s prescriptions at another pharmacy?

    Yes. We are happy to provide a written prescription or call in your prescription to the pharmacy of your choice. Due to non-regulated drugs being sold on the market, we recommend that you only have your prescriptions filled at a government regulated pharmacy such as your family veterinarian’s practice or major stores such as CVS, Walgreens, Costco, etc.

    For veterinary only medications that need to be compounded you can also contact BCP Veterinary Pharmacy at 800-481-1729 or www.bcpvetpharm.com.

  • How do I get refills approved if my doctor is no longer practicing at GCVS?

    We maintain extensive records on all of our patients and another doctor at GCVS will review your file and approve the refill or call you with additional recommendations for your pet. You can submit your refill request by calling us at 713.693.1111 or by using our online refill request form.